Articles
Changing Perspectives...
on Email Etiquette and Inclusion
The MFA DE&I Council would like to see an industry where everyone can thrive, feel heard, supported, and safe to do their best work. Let’s meet the Changers who are sharing their own lived experiences to inspire us all to change for the better.
Changing Perspectives... In defence of emojis - is 'unprofessional' email etiquette actually inclusion?
Natalie Sareff, Strategy Director, Spark Foundry Australia
Confession: I spend way too much time on LinkedIn.
I’ve stayed way past the wave of ‘what getting engaged/moving house/clipping my toenails taught me about B2B sales’.
I’ve endured the AI slop.
But I was finally tipped over the edge by one line in a guide on ‘Email Etiquette for Professionals’:
“Avoid using slang, emojis, or overly informal language in professional settings.”
Slang, I understand. Whether it’s specific to generation, culture, or occupation, slang can be exclusionary. I should know – for 20+ years I used idioms from my dad’s first language, isiZulu, and no one knew when I was warning them that it was raining outside a windowless classroom. Sorry, damp university friends.
But I will not let ‘etiquette influencers’ take my emojis. And I don’t think you should, either. Because emojis are one of our most useful, universally recognisable tone indicators.
What’s a tone indicator, you ask? Grammarly says: “Tone indicators are simple symbols or letter combinations that show what sentiment a message is meant to express.”
They can help anyone who struggles interpreting the vibe of an SMS (we’ve all been on the receiving end of a ‘k’). But they’re particularly helpful to Autistic people, and folks who experience anxiety or ADHD.
If you text me, ‘Can we talk ASAP?’, I (hopefully) look reasonably chill. But I’ve already assumed I’m something I like to call ‘quadruple fired’ (fired, then immediately rehired, specifically so I can be fired again… You get the idea). For neurodivergent workers, imagination can be a strength, but also an anxiety nightmare.
Here are some tactics I’ve picked up to incorporate tone guidance into communication.
- Use a couple of extra words to add tonal context. A meeting invite called ‘Quick Chat (good news)’ provides more reassurance and clarity than ‘Quick chat’.
- Meeting agendas! An Outlook invite can frame an unexpected conversation beautifully – or leave the recipient spiralling. If you can’t provide open context due to confidentiality, use the private appointment functionality.
- Chat to your direct reports about whether they like dicey news immediately or prefer time to prepare. Neurodivergent people often experience rumination, where negative possibilities psychologically overwhelm. They may prefer limited overthinking time.
- If you feel awkward using formal tone indicators like /gen (genuine) or /srs (serious), emojis can often work. From indicating a joke, to acknowledging a message has been received or expressing appreciation, emojis are one of the simplest ways to add tone and make communications clearer.
I’m sure there are folks who respond to chat like this with a wry chuckle, or mutter about ‘coddling millennials’.
However, after a year of significant changes across the industry, most of us have earned our badge of honour for suffering through a baseline of anxious uncertainty. Is there harm in devoting a few extra seconds a day to lending each other a little grace?
After all, sometimes even a direct manager or client deserves a little
as a treat.
To broaden your understanding of DE&I, complete the SBS Core Inclusion course – Australia’s leading online DE&I training course – available for free to MFA member employees.
Changing Perspectives...
on Gender
The MFA DE&I Council would like to see an industry where everyone can thrive, feel heard, supported, and safe to do their best work. Let’s meet the Changers who are sharing their own lived experiences to inspire us all to change for the better.
Changing Perspectives... Visibility Beyond Stereotype
Jennifer Thomas, Associate Director, Experience Strategy, Merkle Australia
I’m slowly catching up on the medical drama The Pitt. In season 1, there is an episode where a transgender patient, Tasha Cordera, was treated for a routine health issue. Her gender was not the plot point. There was no tragic backstory or struggle for acceptance. Instead, the show highlighted a simple, powerful act: a nurse noticed that her medical chart was incorrect and updated it to reflect Tasha’s correct pronouns.
This is so powerful, but so rare. In media and advertising, we over-index on the narrative drama of the struggle of queer people because it creates a quick, high-stakes narrative for a thirty-second ad. While this might be effective for immediate recall, it relies on stereotypes that do a disservice to our actual lives. We are more than our challenges.
And on the other end of the spectrum, artists like Ethel Cain use their platforms to show their trans bodies in ways that defy traditional expectations of what a woman or a transgender person is meant to be. Both incredibly vulnerable, while also a powerful rejection of the need to be palatable to others.
For true visibility, we need both: the quiet updating of a medical chart and the loud, proud declaration of identity.
For many queer people, visibility without protection is a trap. I have worked with colleagues who choose to remain in stealth mode because being known as transgender could put their physically safety at risk. When we ask people in job applications if they need additional support, many say no. They do not want to take up space or, more importantly, they do not want to become a target.
As leaders, we cannot simply state that the door is open. If a person takes a leap of faith to be authentic and is met with bullying, awkward silence, or physical harm, the leader has set them up to fail. True inclusivity requires proactive evidence.
I have experienced this personally. My manager had simply included pronouns in their email signature: a simple gesture that let me know I was safe with them. But when I came out to them, they didn’t just offer platitudes. They asked for my consent to handle the difficult conversations for me. By doing some of the heavy lifting, they proved she had my back and made the workplace a genuinely safe space for me to do my best work.
To change our industry, leaders must be the ones to take the first uncomfortable step. They must prove that vulnerability will be met with support rather than risk – that’s the only way to move beyond performative dates on a calendar and toward a culture where everyone belongs.
To broaden your understanding of DE&I, complete the SBS Core Inclusion course – Australia’s leading online DE&I training course – available for free to MFA member employees.
Shared Perspectives... on the Responsibility of Shaping Culture
The MFA DE&I Council would like to see an industry where everyone can thrive, feel heard, supported, and safe to do their best work. Let’s meet the Changers who are sharing their own lived experiences to inspire us all to change for the better.
Shared Perspectives... We serve brands, but we also have a responsibility in how we shape culture
Rachida Murray, Chief Digital & Media Officer, Spark Foundry Australia, and Josh Green, Strategy Director, Spark Foundry Australia
What’s one shared experience you see differently?
RACHIDA
I have always considered myself an ally socially. Many of my closest friends are part of the community, and some of my most joyful moments are alongside them.
But being an executive leader within Publicis Groupe’s Égalité employee action group shifted that perspective. What had once been personal became professional and, more importantly, structural. I was no longer thinking about support within my own circle, but about what responsibility looks like when you hold positional power.
JOSH
One of the great joys of my life has been sharing my experience of the LGBTQ+ community with allies. I feel incredibly fortunate to have grown up in a household where active allyship was modelled for me. My dad is a staunch supporter of the queer community, marching with Victoria Police as an ally in the Midsumma Pride March. This highlighted to me how profoundly special and important it is to share queer stories and experiences with the broader community. It fosters togetherness, understanding and a deep sense of joy.
I see allyship as a two-way street. As a member of the LGBTQ+ community, I feel a responsibility (and pride) in being able to share. Talking with an engaged ally like Rachida, when she first came onboard with Égalité, was a special experience and highlighted to me the power of approaching diversity through different perspectives.
What’s something I wish I knew earlier?
RACHIDA
Looking back, what would have made my path easier is a deeper awareness of the power of language, and the impact of removing assumptions.
Early in my career, working across cultures and languages, I focused on fitting in. Moving from Paris to London, I had to quickly learn professional English. That often meant adopting the language of those around me, rather than questioning it. Over time, I learned that small shifts in language can create meaningful space.
I once asked a young team member who had just moved out of home whether they had moved alone or with a partner. Their face lit up, because I had not assumed a girlfriend. That small moment created trust.
Removing assumptions is an invitation. I try to model that now, because language does not just describe culture, it shapes it.
JOSH
Throughout my career, I’ve focused on dedicating time to DE&I in addition to my day job. And therein lies the challenge: DE&I work is work, but it’s unfortunately not always treated as such. It often relies on the passion and generosity of volunteers to be sustained.
Over my time at Publicis, it’s been incredibly rewarding to work alongside both Rachida and our People & Culture leads to ensure meaningful recognition is provided for our employee action groups. This creates space for this critical work.
What’s the one change this industry needs?
RACHIDA
Marketing and media play a profound role in shaping culture, and with that comes responsibility. If I could change one thing, it would be our willingness to lean into that responsibility.
We have both the data and the lived evidence to prove that inclusive representation drives effectiveness, growth and long-term brand equity. Yet too often risk aversion limits representation.
It is important to remember that courage upstream shapes culture downstream.
The conversations we have in briefing rooms matter. The language we use, the audiences we prioritise, the stories we choose to fund. All of it signals what is valued and who belongs.
JOSH
Prior to the release of Glee, I don’t think I had ever seen a depiction of a gay person in media that wasn’t pejorative. Seeing more representation in mass media was fundamental to me embracing my own identity.
Fast forward to today, and LGTBQ+ experiences are a critical component of popular culture and media. Hello, Heated Rivalry!
However, it’s crucial to understand that none of this is set in stone. Regression isn’t just possible, it’s happening. As an industry, we have a responsibility to shape the discourse and ensure that queer representation in media is sustained.
To broaden your understanding of DE&I, complete the SBS Core Inclusion course – Australia’s leading online DE&I training course – available for free to MFA member employees.
Changing Perspectives... on Lunar New Year and Cultural Nuances
The MFA DE&I Council would like to see an industry where everyone can thrive, feel heard, supported, and safe to do their best work. Let’s meet the Changers who are sharing their own lived experiences to inspire us all to change for the better.
Changing Perspectives... Lunar New Year (or Chinese New Year?)
Charles Xu, Diverse Director, OMD
You may be thinking: Another Lunar New Year article?! It’s already March!
I get it. The lanterns have come down, the decorations have returned to storage, and most brands have moved on to the next multicultural moment.
But the Lunar New Year conversation wasn’t just about celebrations this year. It intensified.
It all started in 2025, that Chinese tea brand CHAGEE issued an apology after facing backlash for using the phrase “Lunar New Year” instead of “Chinese New Year” on social media.
This year in Australia, posts from major broadcasters ABC and SBS celebrating Lunar New Year drew waves of negative comments, with many debating the terminology. Some people from Chinese backgrounds argued strongly that the festival should be recognised as Chinese New Year, citing its historical origins in China. In SBS’s case, the reactions escalated to the point where posts had to be removed (see images below).

What began as a cultural celebration quickly became a cultural flashpoint.
For communications professionals, the question is not simply whether we should call it “Lunar New Year” or “Chinese New Year”. The more important question is what caused the reaction in the first place.
For many Chinese people, the response reflects a sense of cultural pride. The festival’s origin, traditions and customs trace back thousands of years in China. When the term “Chinese New Year” is replaced in public messaging, many interpret it as a loss of cultural recognition.
But the conversation becomes more complex in multicultural societies.
Across Asia, the same lunisolar calendar evolved into different celebrations, such as Tết in Vietnam, Seollal in Korea, and others. In that context, “Lunar New Year” emerged as an inclusive umbrella term acknowledging multiple traditions.
And this is where the tension sits.
For many Chinese audiences, “Lunar New Year” can feel like cultural erasure. For others, using “Chinese New Year” as a blanket term overlooks the identities of other Asian communities. Both perspectives are rooted in identity and belonging.
None of this means one side is right and the other is wrong. It simply shows how extremely complex cultural conversations can be.
My bigger concern is something else entirely: brands getting cold feet.
If every attempt to acknowledge a cultural moment risks backlash from one side or another, the easiest response is silence. But avoiding cultural celebrations is not the answer. It simply pushes multicultural communities further away from mainstream communications.
Instead, this moment should challenge our industry to develop a higher level of cultural intelligence.
Diversity can’t be approached with a single label or message. Cultural intelligence requires understanding audience, platform and context before choosing the language. Sometimes the most inclusive approach is not picking one universal term but recognising multiple traditions side by side.
In an increasingly diverse Australia, cultural conversations will always be a little messy. But that is exactly why brands should not step away from them, but instead, step up to them.
If this topic sparks thoughts about how we approach cultural nuance in campaigns, I always welcome a conversation. Comment below or find me on Linkedin.
To broaden your understanding of DE&I, complete the SBS Core Inclusion course – Australia’s leading online DE&I training course – available for free to MFA member employees.
NGEN Bootcamp is empowering our latest group of media industry newcomers
NGEN Bootcamp is empowering our latest group of media industry newcomers
Inspiring speakers, a deep dive into all things media, tools to set you up for career success, a dash of friendly competition and a whole lot of fun. There’s a lot to love about NGEN Bootcamp.
Held in Melbourne, Sydney and Brisbane, the one-day NGEN Bootcamp events are designed to bring industry newcomers up to speed with everything they need to know about the media agency industry: what we do, where their career can take them, the in-demand skills they need right now, the ins and outs of the media channel landscape, and more.
The Bootcamp attracted 160 NGENers in Sydney last month, and another 87 in Melbourne this week. Brisbane NGEN Bootcamp is coming up on Wednesday 24 April – REGISTER HERE
Here’s what some of the latest attendees had to say about their experience:
Quianna Baterna, OMD
“Before NGEN Bootcamp, I was anxious about being new in the industry as I felt like I didn’t know much to fully succeed in my role. It was also difficult to network with other people as I only knew the people in my agency. Thanks to the MFA and NGEN, this event helped me feel more confident and excited about my career.”
Zafreen Zannat, Publicis Media
“I learned a lot given that I am brand new to the industry. It was reassuring to meet people who are in the same boat as me. Key takeaways for me were how to build my brand and also the vast range of media channels and how they can be used to reach consumers. That was very interesting to learn about.”
Solomon Mander-Jones, Hearts & Science
“Very informative and inspiring event! Loved the brief response, collaborating with peers across the industry to share experiences and unlock new ideas. Also loved the DE&I talk, and how to better create safe and welcoming workplaces.”
Zoe Parker, News Corp
“NGEN Media Bootcamp is an amazing networking and confidence-building opportunity. You cover so much in one day and we walk away with actionable tools, tips and tricks to take into work.”
Tanya Pham, Mindshare
“Getting to work on a brief from Boomtown was really good. It encouraged everyone to think outside the box and really think about how they could achieve the best results for the client in the most engaging way possible.”
If you’re interested in speaking or mentoring at NGEN events, please contact the NGEN team at ngen@mediafederation.org.au
SYDNEY SPEAKERS: Patrick Beck (JCDecaux), Pawena Kaniah (iProspect), Raymond Ly (This Is Flow), Liam Pierce (Initiative), Alex Williams (PHD), Georgia Gemell (Nine), Cassandra Anderson (ARN), Julia Bonato (Val Morgan), Tim Bowen (Scentre Group, Brandspace), Rosalinde Czysnok (News Corp Australia), Shannon Moriarty (Cartology).
MELBOURNE SPEAKERS: Brad Montgomery (Scentre Group), Bridget Wever (Zenith Media), Charles Xu (OMD), Nisha Rajamani (Carat), Liz O'Dowd (PHD Media), Arabella Adams (ARN), Leanne Glamuzina (Boomtown), Peter Siorovingas (Val Morgan), Ari Petropolous (News Corp Australia), Jessica Webb (Nine), Harley Jones (oOh! Media), Marie Galinsky (Cartology).
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Inspiring speakers, a deep dive into all things media, tools to set you up for career success, a dash of friendly competition and a whole lot of fun. There’s a lot to love about NGEN Bootcamp.
Held in Melbourne, Sydney and Brisbane, the one-day NGEN Bootcamp events are designed to bring industry newcomers up to speed with everything they need to know about the media agency industry: what we do, where their career can take them, the in-demand skills they need right now, the ins and outs of the media channel landscape, and more.
The Bootcamp attracted 160 NGENers in Sydney last month, and another 87 in Melbourne this week. Brisbane NGEN Bootcamp is coming up on Wednesday 24 April – REGISTER HERE